Customer Service Call Handler

STEER AUTOMOTIVE GROUP LIMITED; Doncaster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive service provider in Doncaster is searching for a Customer Service Call Handler to support customers during stressful situations after an accident. In this role, you'll manage inbound calls, log claims accurately, and work closely with insurers while providing outstanding service. Ideal candidates will have strong communication skills and previous customer service experience. Opportunities for career progression and competitive salaries await in this dynamic environment.

Benefits

Competitive salary plus performance-related bonus

29 days holiday including public holidays

Pension contributions

Referral bonus scheme

Enhanced sick pay

Flexible working options

Cycle to work scheme

Accredited ongoing training

Career progression opportunities

Qualifications

• Must have previous customer service experience.
• Ability to remain calm and professional in fast-paced environments.
• Experience in insurance or automotive is a bonus.

Responsibilities

• Handle inbound calls from customers reporting accidents.
• Log claim details accurately in the system.
• Keep customers updated throughout their claims journey.
• Liaise with insurers and internal departments.
• Manage workload while contributing to team targets.

Skills

Clear communication

Empathy

Problem-solving skills

Organisational ability

Attention to detail

Job description

As the first point of contact after an accident, you'll play a vital role in supporting customers during a stressful time. You'll guide them through the initial stages of their claim with empathy, reassurance, and efficiency, ensuring they feel informed and supported from the very first call.,

• Handling inbound calls from customers reporting accidents or vehicle damage
• Accurately logging claim details into our systems in a timely manner
• Keeping customers informed throughout their claims journey
• Liaising with insurers, repair teams, and internal departments
• Managing your own workload while contributing to team performance targets
  
  You don't need to be an automotive expert - what matters most is your ability to deliver outstanding customer service.
You'll succeed in this role if you:
• Communicate clearly and confidently by phone and email
• Remain calm, focused, and professional in a fast-paced environment
• Show empathy, initiative, and problem-solving skills
• Have strong attention to detail and organisational ability
• Bring previous customer service experience (insurance or automotive experience is a bonus, but not essential)
  
  At Steer Automotive Group, we're more than vehicle repair specialists - we're shaping the future of vehicle care. We're looking for a Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. If you're friendly, proactive, and passionate about helping people when they need it most, this could be the role for you.
  
  Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream-a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards - colleague recognition scheme
• Cycle to work scheme
• Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training - paid for by the business
• Opportunities for career progression