Customer Service Associate

Service Care Solutions; Lincoln; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government organization is seeking a Customer Service Associate located in Lincoln to serve as the first point of contact for various local services such as Adult Care and Children's Services. The ideal candidate should possess excellent communication skills, strong IT proficiency, and ideally have prior customer service experience in a public sector environment. This is a full-time temporary position requiring availability over the festive period. A referral bonus of £250 is also offered for successful placements.

Benefits

£250 referral bonus

Qualifications

• Previous experience in a customer service role, ideally in a public sector or local government environment.
• Understanding of basic council services and processes is desirable but not essential.

Responsibilities

• Provide excellent customer service as the first point of contact for council and local services.
• Gather, process, and record information accurately and efficiently.
• Respond to enquiries regarding various local services.
• Work collaboratively with colleagues to resolve enquiries.
• Maintain professionalism and confidentiality in all interactions.

Skills

Excellent communication and interpersonal skills

Strong IT skills, including proficiency with Microsoft Office and Windows

Ability to work efficiently in a fast-paced environment

Attention to detail and accuracy in processing information

Enthusiasm for learning new systems and processes

Job description

Job Description

Customer Service Associate

Location : Lincoln

Client : Lincolnshire County Council

Contract Type : Temporary (3 months)

Hours : Full time (37 hours per week) – Monday to Friday 08:00–18:00, excluding Bank Holidays.

Salary : £12.22 PAYE - (£15.66 Umbrella)

Additional Availability : Must be available to work Monday–Friday over the festive period (excluding Christmas Day, Boxing Day & New Year’s Day)

About the Role

The Customer Service Centre is the first point of contact for many of Lincolnshire County Council’s services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. The centre delivers a diverse range of services that play an important role in residents’ lives, from carrying out social care assessments to renewing library books.

As a Customer Service Associate, you will be the first point of contact for District Council services (e.g., Council Housing repairs) and other local services including Libraries and Heritage enquiries. You will gather and process information efficiently and accurately while working in a fast-paced environment with plenty of variety and opportunities to learn new things.

Key Responsibilities

• Provide excellent customer service as the first point of contact for council and local services.
• Gather, process, and record information accurately and efficiently.
• Respond to enquiries regarding Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services, and other local services.
• Work collaboratively with colleagues to resolve enquiries and provide support to residents.
• Maintain professionalism and confidentiality in all interactions.

Experience & Knowledge

• Previous experience in a customer service role, ideally in a public sector or local government environment.
• Understanding of basic council services and processes is desirable but not essential.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong IT skills, including proficiency with Microsoft Office and Windows.
• Ability to work efficiently in a fast-paced environment with varied tasks.
• Attention to detail and accuracy in processing information.
• Enthusiasm for learning new systems and processes.

Additional Requirements

• Must be available to work Monday–Friday, including over the festive period (excluding Bank Holidays).
• Commitment to ongoing training and professional development.
• Ability to work flexibly to support service demands as required.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on