Customer Service Assistant - Platform/Gates (PMR) (3152)

Govia Thameslink Railway; Greater London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A major transport operator in Greater London is seeking Gateline GPR and Platform Assistants. This role focuses on providing high-quality customer service, ensuring station safety, and maintaining facilities at Peckham and surrounding stations. Successful candidates will demonstrate excellent communication and customer management skills. The position offers a full-time contract with a varied work schedule and several benefits, including free travel on the network and opportunities for learning and development.

Benefits

Free travel on network

Privilege rate Oyster card

Final salary pension

Qualifications

• Proactive approach to customer service.
• Ability to manage difficult customer situations effectively.
• Effective communication skills demonstrated through assessments or application.

Responsibilities

• Provide high standards of advice and service to customers.
• Participate in the safe running of trains and station environment.
• Ensure maintenance of station facilities.

Skills

Customer service

Communication

Proactivity

Job description

Salary

£25,300 rising to £27,400 + Regional Allowance + Sundays

Role

1x Gateline GPR, 1x Platform Assistant

Location

Peckham and surrounding stations

Contract & Roster

Full Time, averaging 35 hours per week + rostered Sundays

Gateline GPR - Early/Late shifts on a changeable basis covering between 05:00 - 01:00

Platform Assistant - Early/Late/Nights shifts pattern providing 24hr coverage

Key Responsibilities

• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing literature and useful information
• Ensuring station facilities are maintained and safe for passengers
• Being visible, anticipating customer needs and meeting expectations at all times

Requirements & Experience

• A proactive customer approach coupled with passion and ability to support the team
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments
• An effective communicator and must be able to demonstrate this both through your application and or assessments
• Live in the local area and have available transport to ensure you arrive at the station for the first shift and work your last shift as required
• Able to make decisions in a customer focused manner and carry out instructions effectively

Benefits & Development

In return you will enjoy an interesting and varied work schedule, free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and much more. Learning and progression are actively encouraged within a supportive team environment.