Customer Service Assistant (Games)

HB Leisure; Romsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure company is seeking Customer Service Assistants (Games Host) for their theme park in Romsey, UK. The roles involve managing skilled games, engaging with guests, and ensuring a fun experience. Ideal candidates will have great communication skills, a passion for hospitality, and be reliable. Benefits include daily bonuses, travel opportunities, staff discounts, and a supportive working environment. Join our vibrant team and create joyful moments for families!

Benefits

Daily Bonus Scheme

Recommend A Friend Bonus

Discounts to retailers

Wellbeing resources

Career possibilities

Staff Canteen

Discounted meals

Uniform provided

Public Transport Routes available

Qualifications

• Great customer service, communication skills and a positive, outgoing personality.
• Honest, reliable and responsible individual with strong work ethic.
• Ability to thrive in a fast-paced, outdoor setting all year round.

Responsibilities

• Operate and manage a skilled games kiosk in a high-energy environment.
• Engage with guests of all ages, ensuring a fun and memorable experience.
• Handle transactions and prize distribution with confidence and enthusiasm.

Skills

Customer service skills

Communication skills

Outgoing personality

Job description

Customer Service Assistant (Games) - Peppa Pig World - Romsey, Hampshire

Interested in working at the UK’s favourite family theme park? Are you excited by the idea of joining a beautifully landscaped park that’s home to Peppa Pig World, thrilling rides, and stunning gardens? Does helping families create magical memories in a fun, friendly environment sound like your perfect day? Then this is the role for you!

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as full-time AND part-time Customer Service Assistants (Games Host) at Paulton’s Park.

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Your Duties & Responsibilities:

• Operate and manage a skilled games kiosk in a high-energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Recommend A Friend Bonus (Subject to T&C's)
• Discounts to hundreds of tops retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• Staff Canteen
• Discounted meals for all staff on site
• Uniform provided
• Public Transport Routes available to and from the park

Person Specification:

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!