Customer Service Assistant (Games)

HB Leisure; Lancashire; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading amusement park company is seeking Customer Service Assistants (Games Host) to join their team at Blackpool Pleasure Beach. You will manage skill games and provide excellent customer service to guests, ensuring a fun and memorable experience. Ideal candidates are enthusiastic, reliable, and possess great communication skills. This role offers flexible working hours, a daily bonus scheme, and opportunities for career development across global locations.

Benefits

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Discounts to retailers

Unlimited access to wellbeing resources

Career development opportunities

Qualifications

• Great customer service and communication skills.
• Positive, outgoing personality with strong work ethic.
• Ability to thrive in a fast-paced, outdoor setting.

Responsibilities

• Operate and manage a skilled games kiosk.
• Engage with guests ensuring a fun experience.
• Handle transactions and prize distribution.

Skills

Customer service

Communication skills

Positive personality

Job description

Customer Service Assistant (Games) - Blackpool Pleasure Beach, Blackpool, Lancashire

Love the thrill of working at one of the UK’s most iconic seaside amusement parks with over 100 years of history? Excited by world‑famous rollercoasters, live shows, and creating unforgettable guest moments? Ready to bring energy, passion, and fun to every shift at Blackpool Pleasure Beach? Then this is the job for you!

HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Games Host) at Blackpool Pleasure Beach!

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Responsibilities and Duties

• Operate and manage a skilled games kiosk in a high‑energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

About HB Leisure Ltd

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players.

We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure – we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations.

Benefits

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C’s)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations

Person Specification

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Availability on weekdays and weekends (including bank holidays)
• Ability to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us – so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!