Customer Service Assistant - Chichester

Tenpin Ltd; Chichester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment group in Chichester is seeking a Customer Service Assistant to enhance customer experiences. Responsibilities include booking customers at reception, managing various activities, and providing exceptional service. The ideal candidate will be enthusiastic, organized, and a team player, with strong communication skills. The company offers benefits like free bowling for family and friends, health care schemes, and career development opportunities, making it a great place to start your career.

Benefits

Retailer discounts

Free bowling for family and friends

Free food

Enhanced maternity, paternity, and adoption leave

Health Care Cash Back Scheme

Employee Assistance Programme

Qualifications

• Determination and enthusiasm for fast-paced environments.
• Ability to work flexibly, including evenings and weekends.
• A helpful and approachable demeanor.

Responsibilities

• Deliver outstanding customer experiences at reception.
• Book customers in and answer customer questions.
• Oversee children's parties and manage Escape Room experiences.

Skills

Strong communication skills

Customer service orientation

Multi-tasking

Team player

Enthusiasm

Job description

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! The Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Qualifications

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles., Tenpin Ltd (part of Ten Entertainment Group Plc - www.tegplc.co.uk) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK.

Benefits

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.