Customer Service Assistant

Halfords Group PLC; Scotland; On-site; GBP 28,000; Full time

Job summary

A leading automotive service provider in Scotland is seeking an experienced Administrator or Coordinator. This role involves customer interaction, invoicing, and supporting the site manager. The ideal candidate will have strong customer service skills and attention to detail. Benefits include discounts, a pension scheme, and financial planning support. Join a committed team and apply today.

Benefits

Up to 50% off garage bills

Discounts on various products

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience in a customer-facing role is essential.
• Comfortable working towards set goals and targets.
• Open to learning and taking on new training or initiatives.

Responsibilities

• Generate accurate invoices from completed job sheets.
• Provide helpful, friendly service to walk-in customers.
• Check job sheets for accuracy and completion.

Skills

Customer service skills

Attention to detail

Experience with IT systems

Numeracy skills

Goal-oriented

Job description

Apply now Job no: 562189
Work type: Full time
Site: Coatbridge
Categories: Autocentre Colleagues
Location: North Lanarkshire
Salary: Up to £27,936.48 per annum
Business Area: McConechys Commercial

• Up to £27,936.48 per annum
• Uniform & PPE provided
• Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00

Are you an experienced Administrator or Coordinator looking to advance your career? If so, then look no further - apply today to the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme!

Generate accurate invoices from completed Job Sheets, following customer Service Level Agreements

Welcome walk-in customers and provide helpful, friendly service every time

Check Job Sheets for accuracy and completion, chasing up any missing information

Support the Site Manager and wider team in achieving sales, profit, and service targets

Log and assign customer call-outs to Technicians using their tablets

Order consumables in line with policies and health & safety standards

Answer telephone calls promptly and professionally, delivering a high level of customer service

Halfords Commercial Fleet Services (HCFS) is the UK's largest Commercial Vehicle Tyre service provider. As part of the Halfords Group, HCFS was formed by acquiring three large entities: Lodge, McConechys, and Universal, alongside some previous independent tyre management services enabling us to offer nationwide coverage for our customers.

Benefits Include

• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills & Experience

• Great customer service skills with experience in a customer-facing role
• Comfortable working towards set goals and targets
• Experience working with IT systems and computer-based ordering systems
• Strong attention to detail and numeracy skills
• Open to learning and taking on new training or initiatives

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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