Customer Service Assistant

Britbet; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting service provider seeks Customer Service Assistants to join their team at Newbury Racecourse. The role includes placing bets, cash handling, and providing excellent customer service. This position offers flexible hours, competitive pay of £12.40/hour, and paid training is provided. No previous experience is required, making it an excellent opportunity for enthusiastic candidates.

Benefits

Competitive hourly pay

Holiday pay

Free on-site parking

Travel pay to other racecourses

Flexible working hours

Qualifications

• Excellent customer service skills, preferably with 1 year of experience.
• Ability to work with cash confidently and good mental arithmetic.
• No prior experience needed as paid training is provided.

Responsibilities

• Place the customer's bets on the betting tablets.
• Pay out winnings to customers.
• Provide excellent customer service.
• Handle cash effectively and cash up your till at the end of the day.
• Engage confidently in conversation with customers.

Skills

Customer service skills

Cash handling

Communication

Job description

Welcome to Britbet!

We are looking for Customer Service Assistants to work with us in our Betting team at Newbury Racecourse and beyond. You would be working in the public, restaurant and hospitality areas across some of our 57 racecourses around the UK. When you apply you will be able to chose your most local racecourse as your 'home course' and see the regional team it is a part of.

Who are we?

Britbet are a partnership set up by the majority of British racecourses in order to provide betting to racecourse customers and other racing enthusiasts. We sell 'Britbet' and 'Tote’' branded bets to racecourse customers as a key part of the race day experience. We're currently looking for enthusiastic people to join our on-course team.

Who are we looking for?

• Applicants 18+
• Excellent customer service skills - 1 year experience preferred
• Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
• Confident when speaking to the general public
• Drivers who are keen to work at a few racecourses
• No prior experience needed as paid training is provided

What does the role entail?

• You will place the customer's bet/s on the betting tablets when approached
• Pay out winnings to customers who present you with a winning ticket
• Providing an excellent level of customer service
• Cash handling effectively and cashing up your till at the end of each race day
• Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

Why work for us?

• Working in a friendly and supportive environment
• A fun and fast-paced customer service role
• Competitive hourly pay and holiday pay
• Receive travel pay to work at other racecourses
• Work at some of the most prestigious racecourses and racing events in the country
• Casual work, no min or max amount of hours
• Free on-site parking

Salary: £12.40 per hour + holiday pay and increased rates of pay for Cheltenham Festival.

We hope to hear from you soon!