Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Heybridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading regional cooperative in Heybridge is seeking a Customer Service Assistant to uphold high standards of customer support and store presentation. This role involves working closely with a diverse team and engaging positively with the community. Ideal candidates will demonstrate effective communication skills, a reliable team spirit, and a willingness to learn. Benefits include competitive pay, discounts, and opportunities for flexible shift patterns.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday (plus bank holidays)

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Award-winning training and apprenticeship programmes

Access to various financial wellbeing support

Remote GP service available 24/7

Employee Assistance Programme

Qualifications

• Must have passed the school leaver's age.
• Ability to work normal day shifts as advertised.

Responsibilities

• Support store to deliver high standards of customer service.
• Engage with local community.
• Work as part of a diverse team to enhance customer satisfaction.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willingness to learn and adapt

Education

Basic level of numeracy, literacy, and IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills. Our co-op will only recruit individuals who have passed the school leaver's age. To find out the school leaver age please visit the following link; https://www.gov.uk/know-when-you-can-leave-school
• Normal working pattern for this role: Working Day Shift start/end time Sunday 10:00AM-2:00PM. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
• Enhanced on statutory terms, subject to service criteria.

East of England Co-op