Customer Service Assistant

CVS Group Plc; Diss; On-site; GBP 40,000 - 60,000; Full time

Job summary

A pet care company located in Diss is seeking a Full-time Customer Care Advisor to join their team. In this role, you will be responsible for managing customer queries and orders efficiently through phone calls and live chats. Successful candidates will demonstrate excellent communication skills and a passion for engaging with customers. This position offers the opportunity to contribute to enhancing customer journeys through effective service delivery.

Qualifications

• Demonstrate high level of service, both written and verbal.
• Ability to efficiently resolve customer issues.
• Experience in handling back-to-back customer calls or live chats.

Responsibilities

• Answer customer queries via phone calls and live chats.
• Strive for excellence in customer service.
• Record details of enquiries and feedback for improvement.

Skills

Communication skills

Customer engagement

Active listening

Job description

An exciting opportunity has arisen for a Full-time CustomerCare Advisor to join Animed on a permanent basis.

In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.

Animed was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK.

Some of your key duties include the following:

• Being there for the customer when needed, answering telephone calls and Live chats through the day.
• Striving for excellence, offering the best level of service to each customer.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.

To be successful, you will need to be able to demonstrate:

• You're a real people person, happy to engage customers through the day, often taking back to back calls or Live chats.
• Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.

Active listener, understanding what the customer needs, ...