Customer Service Assistant

Holroyd Howe; Alton; On-site; GBP 40,000 - 48,000; Full time

Job summary

A well-established law firm in the UK is seeking experienced Criminal Duty Solicitors to join their team. In this role, you will manage your own caseload and represent clients across various criminal law matters, liaising with courts and relevant authorities. The position requires admission as a Solicitor with CLAS certification and offers a salary between £40,000 and £48,000, alongside benefits like a company pension and holiday entitlement.

Benefits

Company pension

20 days holiday plus bank holidays

Qualifications

• Eligible to work in the UK and live within commuting distance.
• 1 year experience in court, CLAS certificate required.
• Knowledge of billing and legal procedures.

Responsibilities

• Interview and advise clients.
• Manage own caseload from inception to conclusion.
• Attend court to deal with clients as necessary.
• Keep up to date with changes in law and practice.

Skills

Legal Aid practice

Client Care

Drafting skills

Advocacy skills

Good communication skills

Ability to work under pressure

Education

Admission as a Solicitor

CLAS certificate

Job description

Overview

Our well-established client law firm based in Hertfordshire/Bedfordshire is currently seeking Criminal Duty Solicitors to join their established team in the Hertfordshire, Bedfordshire, Northamptonshire and Essex Courts. The successful Duty Solicitors will be managing their own caseload and will be representing clients in a mixture of criminal law matters, where you will be liaising with Courts, CPS, Police, Counsel and any other professional body.

Responsibilities

• Interview and advise clients.
• Undertake casework, managing the case from inception to conclusion.
• Administer casework and keep case management system up to date.
• Ensure prompt and efficient billing, sending bills to private clients and claiming interim payments from the Legal Aid Agency where appropriate.
• Regularly review cases.
• Attend Court (including Saturday Court) to deal with clients.
• Keep up to date with changes in law and practice.
• Attend training courses.
• Attend Police Station when required, even outside normal hours.
• Hold the 24‑hour Emergency Line as requested.
• Flexible working once court/police station work is completed.

Qualifications and Requirements

• Admission as a Solicitor and holding a CLAS certificate (Duty).
• Right to work in the UK and live within a commutable distance to the location of the job role.
• Ability to work on one's own initiative with limited supervision; ability to work under pressure.
• Experience of Legal Aid practice.
• Knowledge of billing and Legal procedures.
• Good communication skills and the ability to prioritise and manage casework.
• Legible handwriting.
• Car ownership.
• 1 year experience in court; CLAS certificate required; Licence Certification; Legal Aid, Client Care, Drafting & Advocacy skills; Accreditation.

Benefits

• Salary: £40‑48,000 pa (dependent on experience)
• Company pension
• Holidays: 20 days plus bank holidays