Customer Service Apprentice, Forklift Hire and Sales, Broomhill, Barnsley, S730FJ

Barnsley College; Wombwell; On-site; GBP 14,000 - 20,000; Full time

Job summary

A local educational institution in Wombwell is seeking a Customer Service Apprentice to join their office team. The role involves scanning documents, handling phone calls, and responding to emails, requiring strong communication skills and basic IT knowledge. This full-time position is Monday to Friday from 8.00 a.m. to 5.00 p.m., offering an opportunity for practical experience in customer service.

Qualifications

• Strong verbal communication skills for effective customer interaction.
• Ability to handle phone calls and emails professionally.

Responsibilities

• Scan and file documents accurately for service records.
• Support job sheet preparation and write-ups.
• Handle incoming phone calls and record key service details.
• Manage and respond to emails under supervision.
• Assist with parts deliveries, sorting items appropriately.

Skills

Good communication skills

Confident telephone manner

Basic IT skills

Job description

Fork lift hire and sales are a south Yorkshire based in Barnsley specialising in the supply repair and maintenance of all materials handling equipment nationwide. We are looking for a Customer Service Apprentice to join our office team.

Responsibilities

• Scan and file documents accurately to maintain organised service records
• Support with job sheet preparation and write-ups
• Handle incoming phone calls professionally, recording key service details such as:
• Customer name
• Site address
• Opening hours
• Site restrictions
• Machine details (, model, serial number)
• Manage and respond to emails under guidance and supervision
• Assist with parts deliveries, sorting items by engineer or site

Qualifications

• Good communication skills
• Confident telephone manner
• Basic IT skills advantageous

The role is Monday to Friday, 8.00 a.m. to 5.00 p.m. 1 hour unpaid lunch.