Customer Service Apprentice

Liquipak Ltd; Huddersfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic cleaning solutions company is seeking a Customer Service Assistant in Huddersfield. Responsibilities include handling calls and emails, processing orders, managing returns, and ensuring high-quality customer care. Ideal candidates should have GCSEs in English and Maths and strong communication and organizational skills. Join a growing company committed to providing top-quality cleaning products to customers.

Responsibilities

• First point of contact for incoming calls and emails.
• Process orders from customers.
• Answer customer queries and manage product issues.
• Manage returns and replacements.
• Arrange and track deliveries.
• Demonstrate effective verbal and non-verbal communication skills.
• Maintain a positive tone in all communications.
• Organize workload and meet deadlines.
• Demonstrate patience and calmness.

Skills

Communication skills

IT skills

Attention to detail

Organisational skills

Customer care skills

Administrative skills

Logical thinking

Team working

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

Thanks to a continued period of growth, an exciting opportunity has arisen for a Customer Service Assistant to join Liquipak. We are looking for an individual, who has excellent communication skills, and the ability to work across teams to ensure consistently high-quality work is produced with excellent attention to detail.

Responsibilities

• Being the first point of contact for incoming calls and emails
• Processing orders from customers
• Answering customer queries, dealing with product issues and questions
• Managing returns and replacements
• Arranging, managing, and tracking deliveries. Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate 'tone of voice' in all communications, including written and digital, that reflect the organisation's brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer's point of view.
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Qualifications

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• GCSE in English (grade 4)
• GCSE in Maths (grade 4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working

Specializing in powerful cleaning agents, Liquipak has grown from a small range of five British‑made products to a comprehensive lineup. Today, we offer over 80 high‑quality products for households, outdoor spaces, gardens, vehicles, hand care, and industrial use. Our commitment to quality drives us to continually improve and provide you with the best in the industry.