Customer Service Agent with German (m/f/d)

Capita; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Krakow is seeking a Customer Service Advisor fluent in German. Responsibilities include supporting customers through various channels, analyzing queries, and providing product information. The ideal candidate has strong communication skills and a customer-oriented attitude. The role offers a competitive salary, hybrid work opportunities, and generous benefits, including healthcare and a performance bonus.

Benefits

Competitive salary

Monthly performance bonus

Hybrid work environment

LuxMed medical healthcare

Generali group insurance

Qualifications

• C1 level German proficiency required.
• Customer-focused approach essential.
• Strong organizational and communication skills necessary.

Responsibilities

• Support customers via inbound calls and messages.
• Analyze and resolve customer queries.
• Share information on products and invoices.

Skills

German at min. C1 level

Customer oriented attitude

Excellent organizational and communication skills

Good knowledge of MS Office

Willingness to work in two shifts

Job description

Overview

As a Customer Service Advisor at Capita, you will join a team of people dedicated to supporting our customers. Your responsibilities will include providing comprehensive customer service at the highest level, handling telephone and email enquiries, and promoting products and offers in line with customer needs.

Job title

Customer Service Agent with German (m/f/d)

Job Description

What you’ll be doing:

• Supporting customers through different channels (inbound calls and messages)
• Analysing and solving customer queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Forwarding faults or calls to other departments

Skills you need to succeed

• German at min. C1 level
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week

Offer for you

• Competitive salary (8500-9000 PLN gross) + monthly performance bonus
• Hybrid work (3 days per week in office, rest remote)
• Permanent contract
• LuxMed medical healthcare
• Generali group insurance
• Multisport or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
• An extra day off for voluntary activities close to your heart
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Opportunity to become one of the Internal Trainers

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 44,000 employees, operating in the UK, Europe, India and South Africa. Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź. Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Data privacy notice

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: [e-mail]. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) and Article 6(1)(b) of GDPR; b. Your consent – for processing other data provided in the CV and in the cover letter; c. Our legitimate interest (Article 6(1)(f) of GDPR) – in terms of data collected during the interview and results of qualification tests. 4. Your personal data will be transferred to processors outside the EEA (e.g., United Kingdom) and to various Capita-related entities as part of the recruitment process. 5. Your personal data will be stored for 6 months for the current recruitment process, and up to 12 months if you consent to future recruitment processing. 6-10. You have rights to access, rectify or erase data, restrict processing, data portability, withdraw consent, object to processing, and lodge complaints. 11. Providing data under labor law is a statutory obligation for participation in recruitment; provision of other data is voluntary.

Location

Krakow, Poland

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)