Customer Service Agent

Swissport; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airport services company in Newcastle upon Tyne is seeking a part-time Customer Service Agent to deliver exceptional service to passengers. You will assist with check-in, handle inquiries, and ensure compliance with airport regulations. Ideal candidates should have prior customer service experience, excellent communication skills, and the ability to work flexible shifts. Benefits include access to wellness programs and career advancement opportunities. Join us to be part of a dynamic team dedicated to aviation excellence.

Benefits

Access to Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Proficiency in English; additional language skills are a plus.
• Flexibility to work various shifts based on operational needs.

Responsibilities

• Greet passengers and provide friendly assistance.
• Assist with check-in procedures and luggage handling.
• Handle inquiries and provide accurate flight information.

Skills

Excellent communication skills

Problem-solving abilities

Ability to work in a fast-paced environment

Job description

Job Title: Customer Service Agent

Company: Swissport

Location: Newcastle Airport

Contract Type: Part Time fixed term until 31/10/2026

Hours: 25 hours per week, between Monday – Sunday (shift work)

Salary: £12.41 per hour,

About the company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Key Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.