Customer service agent (fully remote)

OnePilot; Remote; GBP 40,000 - 60,000; Part time

Job summary

A customer support outsourcing company is seeking freelancers to assist their clients' customers. As an agent, you will work remotely, responding to inquiries through various channels. Agents can set their own schedules and must be comfortable with technology and problem-solving. Earnings range from €15 to €20 per hour based on performance, making this an adaptable role for individuals seeking flexible work opportunities.

Benefits

Set your own schedule

Flexible working hours

100% remote work

Qualifications

• Must be comfortable with technology and have basic computer skills.
• Ability to communicate clearly and effectively, both in writing and verbally.
• Availability to work at least 20 hours per week.

Responsibilities

• Assist customers with inquiries via email, chat, or phone.
• Complete e-learning training for each project.
• Handle customer requests efficiently using provided resources.

Skills

Comfortable with technology

Problem-solving

Strong communication skills

Ability to work flexible hours

Job description

Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people‑first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high-quality way.

Our mission is to deliver a flawless customer experience for our partners.

We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus. We are committed to providing a flexible, transparent, and rewarding work environment.

Role description

As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries.

After completing e‑learning training for each project, you'll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone.

You work fully remotely from home and are paid per resolved ticket. The pay depends on complexity, handling time, and your location, and ranges from €0.40 to €2 per ticket.

On average, our agents earn between €15 and €20 per hour.

What we’re looking for

• You’re comfortable with technology
• You enjoy problem‑solving, and you’re curious and dynamic
• You’re a strong communicator, both written and spoken
• You’re available at least 20 hours per week

What we offer

• Set your own schedule
• Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
• 100% remote work – from wherever you are