Customer Service Agent (B2B)

Blue Arrow - Edinburgh Careers; Easter Howgate; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service recruitment agency is seeking a Full Time Customer Service Agent for a 12-month FTC in Easter Howgate, Scotland. You will be responsible for delivering excellent customer service across different channels including telephone and email. The ideal candidate will have strong communication skills and be organized in providing support to business customers. This role offers a hybrid working model with a 50/50 split and operates Monday to Friday, 8am to 3:30pm.

Qualifications

• Ability to provide high levels of customer service in all communications.
• Flexibility to work efficiently as part of a team.
• Enthusiastic and positive demeanor.

Responsibilities

• Provide customer service through various communication channels.
• Act as the first point of contact for business customer enquiries.

Skills

Organizational skills

Strong communication skills

Customer service orientation

Job description

Blue Arrow Edinburgh are recruiting for a Full Time Customer Service Agent (B2B).

Please note that this is a 12 month FTC.

Shifts are Monday to Friday - 8am-3.30pm (8-4pm on Thursdays).

Hybrid working, 50 / 50 split.

About the company

Our client strives to put their customers at the heart of everything that they do. They understand that the services they provide are essential to our daily lives. When business customers need a helping hand, they ensure they have the right people to confidently manage all issues to a successful resolution.

In this role you will provide customer service through a variety of different communication channels including telephone, email and social media. As a customer service advisor, you will be the first point of contact for our business customer's enquiries.

Essential Skills, Knowledge & Behaviour

You will be trained on everything you need to know about the services provided, but we're looking for enthusiastic, positive individuals who are natural at providing an excellent customer experience.

• You will need the ability to work in an organised, professional manner, providing high levels of customer service in all verbal and written communications.
• You must be able to deliver strong communication skills and have the flexibility to work efficiently, both as part of a …