Customer Service Agent

Northgate plc; Runcorn; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading vehicle rental company is seeking a Customer Service Agent in Runcorn. The ideal candidate will manage customer needs, deliver excellent service, and oversee daily vehicle operations. No prior experience in the industry is required, as full training is provided. The role includes a competitive salary of £27,745 per annum, along with a quarterly bonus scheme, generous vacation days, and numerous employee benefits, including life assurance and well-being services.

Benefits

Quarterly bonus scheme

Up to 26 vacation days

Free life assurance

Well-being services

Vehicle-leasing schemes

Pension and share schemes

Retail discounts and cashback deals

Qualifications

• Excellent customer service skills are crucial for this role.
• Administrative skills to manage customer accounts effectively.
• A calm and positive attitude essential for handling queries.

Responsibilities

• Manage customer needs and ensure vehicle availability.
• Deliver great service as the first point of contact.
• Oversee daily vehicle movements in and out of branch.

Skills

Customer service

Multitasking

Administrative skills

Can-do attitude

Education

Full UK or EU Driving Licence

Job description

Customer Service Agent

Reference: DEC20258456
Expiry date: 2026-01-08 11:44:00.000
Location: Runcorn
Salary: £27,745 Per Annum
Benefits: A superb range of exclusive benefits and discounts
Salary: £27,745 pa + bonus up to £1,387 pa OTE
Weekly Hours : 42.5 hours / week

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administering a customer account or overseeing the daily vehicle movements in and out of branch.

You don't need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you'll need all of your customer service know-how, administrative skill and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren't limited to) …

• A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• freelife assurance (2x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-onlyvehicle-leasing schemes
• pension & save-as-you-earn share scheme
• OurBenefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

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