Customer Service Agent

Auxillis; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mobility service provider based in Glasgow is seeking a Customer Service Agent to ensure exceptional service delivery. This role involves managing customer queries, overseeing vehicle movements, and providing administrative support. Ideal candidates possess strong customer service skills and a can-do attitude. Comprehensive training is provided, making this role suitable for those without prior industry experience. Join a dynamic team with extensive nationwide operations and enjoy benefits like a bonus scheme and annual leave flexibility.

Benefits

Quarterly bonus scheme

Generous annual leave

Free life assurance

Well-being services

Exclusive vehicle-leasing schemes

Pension and share scheme

Retailer discounts

Financial Wellbeing app

Qualifications

• Full UK or EU Driving Licence required.
• No previous industry or vehicle rental experience necessary.

Responsibilities

• Manage customer queries and accounts.
• Ensure timely vehicle movements.
• Be the first point of contact for customers.

Skills

Customer service know-how

Administration skill

Calm, can-do attitude

Job description

Overview

We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Position: Customer Service Agent

Reference: SEP20259769

Expiry date: 2025-09-30 08:35:00.000

Location: Glasgow

Benefits: A superb range of exclusive, colleague only benefits and discounts.

We’re here to keep people moving, that’s what we do.

Responsibilities

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers’ doors — expertly ensuring our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time — from resolving a customer rental query, administering a customer account, or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

We offer a great basic salary, and there are many additional benefits available at Auxillis. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service, with the flexibility to buy or sell an extra 5 days each year. You’ll also have public holidays plus an extra day off to celebrate your birthday.
• Free life assurance (2 x your salary)
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague-only vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, and we’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fueled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.