Customer Service Advisors

Mission 4 Recruitment; Harlow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking customer service professionals to join the Claims Team in Harlow. The role involves processing claims, providing advice, and maintaining service levels. Ideal candidates will have strong customer service experience, excellent communication skills, and the ability to work under pressure. Hours are Monday to Friday with some Saturday mornings required. This position offers a supportive work environment in a team-focused setting.

Qualifications

• Excellent customer service experience gained within an office environment.
• Excellent communication skills, especially over the phone.
• Ability to work under pressure and maintain company service levels.

Responsibilities

• Process claims from policyholders and guide them through the claims process.
• Provide accurate claims advice on various products.
• Resolve claims across different platforms.

Skills

Customer service experience

Excellent communication skills

Good attention to detail

Ability to work under pressure

Good IT skills

Job description

Our client is an award winning company that offers a variety of insurance products mainly to the automotive industry.

Based in bright, open plan offices in Harlow, you will be joining an established and happy team!

We are looking for customer service professionals with great personalities to join the Claims Team in a variety of roles – both customer focused and some administration duties.

In this role, you will be responsible for processing claims from policyholders, taking them through the whole claims process, ensuring that they understand the procedure, and what will happen next.

Other duties will include:

• Provide accurate claims advice across a variety of products
• Resolve claims across a variety of platforms, telephone, fax, email and online
• Maintain company service levels
• Provide support to the Sales team by providing accurate and timely information
• Provide professional and friendly service
• Produce reports / spreadsheets on claims issues / queries on request

The Ideal Person:

• Excellent customer service experience gained within an office environment
• Excellent communication skills especially over the phone
• Good attention to detail
• Ability to work under pressureGood IT skills
• Hours of work are Monday to Friday 9am – 5.30pm
• One in every three Saturday mornings 9am – 12.30pm

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.