Customer Service Advisor Work From Home

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A company in the training sector is seeking Customer Service Advisors to work from home. The role involves managing inbound calls, booking and rescheduling appointments efficiently. With an annual salary of £23,809.50, the position emphasizes strong communication skills and empathy. The company offers a range of benefits including a generous holiday scheme, wellness support, and career development opportunities.

Benefits

28 days holiday (increasing to 30 days)

Lifestyle Benefits programme

Refer & Earn Scheme

Employee Mental Health support

Recognition awards

Career development opportunities

Qualifications

• Ability to handle inbound calls efficiently.
• Experience in booking and scheduling appointments.
• High regard for accuracy in handling customer requests.

Responsibilities

• Handle inbound calls requiring appointments.
• Book, re-schedule, and cancel appointments.
• Maintain professionalism and empathy in communication.

Skills

Good communication skills

Comfortable in a fast-paced environment

Polite and professional telephone manner

Empathy towards callers

Job description

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours / 365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay : 23,809.50 per annum