Customer Service Advisor - Weekday Only, No Weekends

QPLtalent; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service company in Coventry is seeking a passionate Customer Service Advisor. This role involves managing incoming calls for a variety of customers while ensuring high satisfaction levels. Ideal candidates will have previous contact centre experience, excellent communication skills, and a commitment to empathy and confidentiality. The position offers a competitive salary, performance incentives, and sociable hours from Monday to Friday, with no weekends or bank holidays.

Benefits

Competitive salary

Performance incentives

Comprehensive training program

Sociable hours

Qualifications

• Experience in a Contact Centre environment.
• Passionate about providing excellent customer service.
• Ability to handle delicate situations with confidentiality.

Responsibilities

• Manage incoming calls and provide assistance to customers.
• Ensure a high level of customer satisfaction.
• Participate in training and personal development programs.

Skills

Excellent communication skills

Empathy in customer interactions

Computer literacy

Job description

A leading customer service company in Coventry is seeking a passionate Customer Service Advisor. This role involves managing incoming calls for a variety of customers while ensuring high satisfaction levels. Ideal candidates will have previous contact centre experience, excellent communication skills, and a commitment to empathy and confidentiality. The position offers a competitive salary, performance incentives, and sociable hours from Monday to Friday, with no weekends or bank holidays.