Customer Service Advisor - Student Accommodation- Tramways

Student Roost; Chester; On-site; GBP 18,000; Full time

Job summary

A residential service provider in Chester is seeking a Customer Service Advisor to create exceptional experiences for residents. You will handle enquiries, resolve issues, and ensure a welcoming community. The ideal candidate will possess strong interpersonal skills, be tech-savvy, and thrive in a collaborative environment. The position offers a salary of £17,409.60 per annum, with flexible hours based on business needs. A commitment to inclusivity and diversity is essential, making this a fulfilling career opportunity.

Qualifications

• Friendly, approachable, great at building relationships.
• Exceptional resident experience handling enquiries and resolving issues.
• Ability to learn new systems quickly.

Responsibilities

• Provide friendly and supportive environment for residents.
• Handle enquiries and resolve issues.
• Ensure safe, welcoming community.

Skills

People Skills

Confident Enquiry Handling

Team Collaboration

Tech Savvy

Organised and Detail-Oriented

Sales Skills

Resilience

Solution-Oriented

Tools

MS Office

Job description

Customer Service Advisor

Location : Tramways, Chester

Salary : £17,409.60 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate

Hours : Average of 24 hours per week (contracted to 1,248 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

You’ll be providing a friendly and supportive environment for residents, handling enquiries, resolving issues, and ensuring a safe, welcoming community. You’ll also be involved in customer experience, resident support, and community engagement.

Why Join Student Roost?

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You - see here for more detail

What We’re Looking For

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person - friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A team player who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the ability to stay calm under pressure, particularly during busy periods.
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions oriented, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.