Customer Service Advisor (Riverside Tower, Belfast (N.I), United Kingdom)

BT Group; Belfast; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading telecommunications provider is looking for a Customer Service Advisor in Belfast. This role involves engaging with customers about their billing accounts, providing tailored solutions, and requires strong interpersonal skills. The position offers a competitive starting salary of £25,087, flexible working opportunities including occasional home working, and supportive leave policies. Join a dynamic team committed to your career development and wellbeing.

Benefits

Starting salary of £25,087

Discounts on EE & BT products

Online GP access

Paid carer’s leave

Family leave with full pay

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Experience in navigating challenging situations.
• Ability to build and maintain relationships.

Responsibilities

• Engage with customers over the phone regarding their accounts.
• Listen to customers' needs and provide suitable solutions.

Skills

Life experience

Relationship building

Job description

Customer Service Advisor (Riverside Tower, Belfast (N.I), United Kingdom)

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 (£12.82 per hour), plus incentives and bonuses.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24 / 7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?