Customer Service Advisor (Remote)

Michael Page; City Of London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services business is seeking a customer service professional to respond to queries via phone, email, and live chat. Ideal candidates should have previous customer service experience, preferably in banking, and possess excellent communication skills. The role emphasizes problem-solving abilities, professionalism, and empathy. A competitive salary and great benefits are offered in a dynamic work environment essential for enhancing customer satisfaction.

Benefits

Competitive salary

Great benefits

Qualifications

• Previous experience in customer service, preferably in banking or financial services.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• High level of professionalism, patience, and empathy.

Responsibilities

• Respond to customer queries via phone, email, and live chat.
• Assist customers with account inquiries, transactions, and services.
• Identify customer needs and provide accurate information or solutions.
• Handle complaints efficiently and maintain confidentiality.

Skills

Customer service experience

Verbal and written communication

Problem-solving abilities

Tech-savvy

Time management

Professionalism and empathy

Job description

Client Details

A leading financial services business

Description

• Respond to customer queries via phone, email, and live chat in a professional and timely manner

• Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions

• Identify customer needs and provide accurate information or solutions

• Handle complaints efficiently, following internal processes and ensuring customer satisfaction

• Maintain confidentiality and adhere to all banking regulations and data protection policies

• Update customer records and log interactions in the CRM system accurately

• Escalate complex issues to relevant departments when necessary

• Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)

Profile

• Previous experience in customer service, preferably in banking or financial services

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Comfortable using technology and multiple software systems

• Ability to work independently and manage time effectively in a remote environment

• High level of professionalism, patience, and empathy

• Knowledge of banking products, services, and compliance (preferred)

Job Offer

A competitive salary and great benefits