Customer Service Advisor

ZPos; Swindon; On-site; GBP 26,000; Part time

Job summary

A leading tech service provider in Swindon is looking for a dedicated Customer Support Representative. The role involves providing support to restaurants and their customers via phone, email, and live chat. Candidates must be able to work evening and weekend shifts, with a requirement for prior customer service experience. With a competitive salary and numerous employee benefits, this is an opportunity for growth in a supportive environment.

Benefits

Competitive salary with opportunity for growth

31 paid holiday days (includes Bank Holidays)

Birthday day off

Health cash plan

Employee benefits platform

Staff discounts at other brands

Free soft drinks, coffee, tea, and fruit

Free on-site parking

State of the art offices

Paid volunteering days

Birthday gift allowance

Pension plan for eligible candidates

Qualifications

• At least one year in a customer service role, ideally within an office setting.

Responsibilities

• Notifying restaurants by telephone of outstanding orders
• Helping customers order their meal via live chat
• Troubleshooting general technical issues
• Providing customer service for clients calling into the office
• Performing general administration duties

Skills

Excellent ability to multitask in a fast-paced environment

Patient

Proactive

Good with computers

Extremely diligent

Polite telephone manner

Confident personality

Excellent written and communication skills

Reliable

Education

Minimum of 7 GCSEs with A-C grades in Maths and English

Job description

PLEASE DO NOT USE AI TO ANSWER THE SCREENER QUESTIONS

It is not remote or hybrid.

Required shifts

• Mondays 6pm - 12am
• Saturdays 10am - 6pm
• Choice of: Friday 6pm - 10pm OR Sunday 3pm - 9pm

Paid hours per week: 16.5 - 18

There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).

Age: 18+

Pay: £13.33 per hour / £26,000 pro rata (at 37.5hrs)

About ZPos Ltd

ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.

What We Want

We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.

About The Role

Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.

Main Responsibilities

• Notifying restaurants by telephone of outstanding orders
• Helping customers order their meal via live chat
• Troubleshooting general technical issues
• Providing customer service for clients calling into the office
• Performing general administration duties

Required Skills & Attributes

• Excellent ability to multitask in a fast-paced environment
• Patient
• Proactive
• Good with computers
• Extremely diligent
• Polite telephone manner
• Confident personality
• Excellent written and communication skills
• Reliable

Required Experience

At least one year in a customer service role, ideally within an office setting.

Required Education

Minimum of 7 GCSEs, with A-C grades in Maths and English.

What we offer

• Competitive salary with opportunity for growth.
• 31 paid holiday days (includes Bank Holidays).
• Birthday day off.
• Health cash plan.
• Employee benefits platform (including Cyclescheme and shopping discounts)
• Staff discounts at our other brands (including a coffee shop).
• Free soft drinks, coffee, tea, and fruit.
• Free on-site parking.
• State of the art offices.
• Paid volunteering days.
• Birthday gift allowance.
• Pension plan for eligible candidates.