Customer Service Advisor

Manpower UK Limited; Inverness; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for out of hours shifts in Inverness. The role involves handling customer inquiries via phone and web chat, providing IT support, and ensuring a positive service experience. Ideal candidates should have strong communication skills and a passion for customer service. Full training will be provided. This is a great opportunity for individuals looking to step into a technology career.

Benefits

Living Wage Employer

Shift uplift

Full training provided

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but not required.

Responsibilities

• Respond to customer requests via phone, email, and web chat.
• Log requests with appropriate software.
• Resolve issues or provide guidance over the phone.
• Assign calls to relevant support teams.
• Keep customers updated on their requests.

Skills

Excellent communication skills

Passion for customer service

Problem-solving skills

Ability to work independently

Adaptability

Confidence under pressure

Job description

Customer Service Advisor - Out of Hours

Salary: £12.60 per hour (Living Wage Employer)

Shift Uplift: £415 per month

Location: Capgemini, Inverness or Nairn

Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

Typical shift pattern is a 3-week rotation:

Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night

Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day

Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!