Customer Service Advisor

NHS Professionals; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare staffing organization is seeking a Customer Service Advisor to support healthcare professionals in Liverpool. This role involves responding to queries, facilitating shift bookings, and ensuring satisfaction among temporary workers. Successful candidates will have a proactive approach, strong communication skills, and customer service experience. You will enjoy generous annual leave, employee discounts, and a culture focused on care. Join us in making a meaningful impact in the NHS community.

Benefits

27 days annual leave plus bank holidays

Employee discount schemes

Star of the Month awards

Qualifications

• Ability to deal with high volume internal and external customer enquiries.
• Car Owner is essential due to regional locations.
• Experience prioritising conflicting workloads.

Responsibilities

• Receive and respond to queries from workers regarding shift booking.
• Facilitate filling bank shifts within NHS trusts.
• Establish strong working relationships with hiring and bank staff.

Skills

Strong working relationships

Customer service experience

Administration experience

Effective communication

Proactive relationship management

Time management

Job description

About The Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you!

Join us and you’ll be part of a customer‑focussed community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)

This is a 12 months maternity cover contract until March 2027. An enhanced DBS will also be required.

Location

Location - Alder Hey Hospital, Liverpool Women's Hospital and Warrington NHS Trust
Full‑Time 37.5 Hours per Week

In this busy and exciting role

You will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:

• Annual Leave – We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
• Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
• Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.

About The Candidate

The aim of the on‑site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro‑active tasks to pre‑empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

We are looking for candidates with:

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus.
• Administration experience.
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers.
• Proactive approach to relationships and trouble shooting.
• Ability to manage time and workload effectively.
• Prioritising conflicting workloads.
• Car Owner is essential, due to the regional locations.

About Us

• Generous annual leave allowance – 27 days per year, plus bank holidays.
• A commitment to talent management & development.
• Star of the Month! – Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers.
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long‑term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.