Customer Service Advisor (Metering)

Valda Energy Limited; Bicester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A growing energy supplier in Bicester is seeking a Metering Coordinator to support smart meter deployment and customer service. Responsibilities include appointment booking, resolution of customer meter queries, and managing renewable electricity generator agreements. The ideal candidate will have strong customer service experience, excellent communication skills, and a proactive problem-solving approach. Offering an annual salary of up to £24k, plus a comprehensive benefits package, this is an exciting opportunity for a passionate individual.

Benefits

Annual Salary up to £24k

Company Annual Bonus Scheme

25 days of annual leave plus bank holidays

Private Medical Insurance

Employee Assistance Programme

In-house learning and development team

Qualifications

• Minimum of 1 year’s experience working in a customer service or administrative position.
• Clear verbal and written communication skills.
• Strong problem-solving abilities and logical approach.

Responsibilities

• Book appointments for smart meter installations.
• Resolve meter queries promptly for customers.
• Manage the Power Purchase Agreement portfolio.

Skills

Customer service experience

Verbal communication

Attention to detail

Problem-solving abilities

Time management

Resilience

Adaptability

Job description

The Energy Revolution🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions.Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team🤝

We have an exciting opportunity to work in our Metering team in a role where you will work alongside Metering Leads, supporting Smart meter deployment, post meter install performance, and all tasks associated with maintaining the metering portfolio. The role will handle work requests, exceptions, queries and completions using your knowledge of metering to deliver exemplary customer service and ensure that key performance metrics are achieved. A subject matter expert, you will be responsible for ensuring that third party metering partners are equipped to deliver against contractual KPIs, whilst supporting the requirements to maintain a compliant smart metering portfolio.

Your day-to-day responsibilities will include but not be limited to:

• Book appointments for customers to have smart meters installed, contributing to the company’s overall meter installation targets

• Act as an expert and primary point of contact for customers, resolving meter queries promptly and effectively

• Work with third parties and review internal data to ensure smart meters record information accurately, enabling correct customer billing

• Liaise with third parties and customers to schedule appointments for investigating or resolving meter faults, or for meter exchanges due to upgrades or downgrade

• Manage and support our Power Purchase Agreement (PPA) portfolio of renewable electricity generators and customers, including administering the quotation process and preparing monthly generator export statements

• Work towards defined targets and objectives in a fast-paced environment, maintaining focus and delivering results

The role is office based and subject to a successful enhanced security screening(DBS forms part of this).

Due to the nature of the role this screening process is essential, and Valda has the right to withdraw the offer if the check is unsuccessful.

The Spark we're Looking For 🔍

• Minimum of 1 years’ experience working in a customer service or administrative position

• Clear verbal and written communication, with the ability to explain information confidently and professionally

• Strong problem-solving abilities, using a proactive and logical approach to resolve issues

• Excellent attention to detail, ensuring accuracy in all tasks and data handling

• Adaptability and a willingness to learn, embracing new systems, processes, and challenges

• Effective time management, with the ability to prioritise tasks and meet deadlines

• Resilience, staying positive and focused when managing pressure or change

• A customer-first mindset, always aiming to deliver helpful, timely, and respectful support

Perks that Power Your Journey ⭐️

• Annual Salary up to £24k

• Company Annual Bonus Scheme

• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month

• Private Medical Insurance with Vitality Health

• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 5%

• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [e-mail]