Customer Service Advisor London Stratford

National Express Group PLC; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading transport service provider is seeking a Customer Service Advisor for their London Stratford operation. The role involves delivering outstanding customer service, providing accurate information, and supporting team members. The ideal candidate will have previous experience in customer service, excellent communication skills, and a friendly attitude. This position offers numerous benefits including free coach travel, a company pension, and access to health and wellbeing support. Flexibility in working hours is required, as shifts may include weekends.

Benefits

Free Coach travel

Company pension

Access to Employee Assistance Programme

Private online GP service

Uniform provided

Exclusive benefits from retailers

Exclusive benefits from UK retailers

Qualifications

• Previous experience in a fast-paced, front-line customer service role.
• A friendly, can-do attitude and a desire to keep learning and growing.
• Flexibility to work shifts, including weekends and bank holidays.

Responsibilities

• Delivering outstanding customer service with a positive and proactive approach.
• Providing information about services, updates, and disruptions clearly and accurately.
• Following all health and safety procedures to maintain a secure working environment.
• Support team members and help with training.
• Follow health and safety procedures.

Skills

Confident English language communication skills

Ability to work well both in a team and independently

Good stamina and overall fitness

Good stamina and overall fitness

Flexibility to work shifts

Job description

Overview

We\'re excited to offer a fantastic opportunity to become a Customer Service Advisor at London Stratford.. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Role details

• Location: London Stratford [which is a road side operation]
• Schedule: 4 Days working, 2 Days off
• Shifts: 01:50 am - 10:20 am; 09:50 am - 18:20 pm; 10:50 am until 07:20 pm
• Interview Date: Friday 12th December 2025

What you’ll do

• Delivering outstanding customer service with a positive and proactive approach
• Providing information about services, updates, and disruptions clearly and accurately
• Using ticketing and operational systems confidently and responsibly
• Supporting and encouraging team members, and helping with training when needed
• Following all health and safety procedures to maintain a secure working environment

What you’ll need

• Confident English language communication skills
• Previous experience in a fast-paced, front-line customer service role
• A friendly, can-do attitude and a desire to keep learning and growing
• The ability to work well both in a team and independently
• Good stamina and overall fitness – this role can involve standing or sitting for extended periods
• Flexibility to work shifts, including weekends and bank holidays

What we offer in return for your hard work and commitment

• Free Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person on the National Express network
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK\'s largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment