Customer Service Advisor - Gujarati Speaking - IMMEDIATE START

Office Angels; Metropolitan Borough of Solihull; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A successful tech company in Solihull is seeking a Gujarati Speaking Customer Service Advisor to provide exceptional support. This role involves onboarding new customers and assisting with queries in a dynamic team environment. The ideal candidate will be fluent in Polish and English, possess strong IT skills, and enjoy engaging with clients. The position offers flexibility with a hybrid work model and a competitive benefits package.

Benefits

25 days of holidays

Company bonus

Hybrid working arrangements

Pension contribution matching

Health insurance

Qualifications

• Fluent in Polish and English (spoken and written).
• Enjoy speaking with customers providing excellent service.
• Good IT skills and ability to learn new systems quickly.
• Able to prioritize tasks and meet tight deadlines.

Responsibilities

• Work as part of a team of Client Support Coordinators.
• Support Romanian-speaking customers via phone and email.
• Onboard and set up new customers.
• Support clients with VAT and accounts queries.
• Liaise with the technical department regarding queries.
• Record all customer communications in the CRM system.

Skills

Fluent in Polish and English

Excellent customer service

Good IT skills

Ability to prioritize tasks

Job description

Overview

JOB TITLE: Gujarati Speaking Customer Service Advisor

LOCATION: Solihull

SALARY: Up to £25K

HOURS: 9am to 5.30pm, Monday to Friday - must offer some flexibility

START: Immediately

TERM: Temp - Perm

Overview: Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading...

What’s in it for you?

• 25 days of holidays to relax and recharge
• Company bonus to reward your hard work
• Hybrid working arrangements for flexibility
• Pension contribution matching to secure your future
• Health insurance to keep you feeling your best

Office Angels are excited to be working with one of our favourite clients located in the heart of Solihull, a successful tech company that has seen year after year growth. They are expanding the team again, creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none, with an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY!

The day-to-day duties

• Working as part of a team of Client Support Coordinators
• Supporting Romanian speaking customers via phone and email
• On-boarding and set up of new customers
• Support clients with VAT and Accounts queries alongside more general requests
• Liaising with technical department regarding system and technical queries
• Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

We'd love to speak to candidates who

• Fluent in Polish and English (spoken and written)
• Enjoy speaking with Customers providing an excellent service
• Have good IT skills and can learn new systems quickly
• Able to prioritise tasks, meeting tight deadlines

Why work for this company?

• Having placed with them for over 5 years now, we have seen our candidates grow and progress within the business - this could be you!
• You will liaise with different teams and external contacts, enhancing your communication skills
• Your training will come from the very best talent in the tech sector
• You will be joining a new team which is rapidly expanding offering lots of room for progression
• The office is great; modern, bright and very friendly - the team are industry leaders

Next steps

If you are a positive and proactive individual with a passion for delivering excellent customer support, then we want to hear from you. Join our client's dynamic team and be part of their continued success then please apply online today or email your CV directly to [e-mail]. Alternatively, you can contact us on to discuss over the phone. Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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