Customer Service Advisor / Full Training Provided

AWD online; Aberdeen City; Hybrid; GBP 24,000; Full time

Job summary

A charity supporting energy efficiency is seeking a Customer Service Advisor in Aberdeen. The role involves delivering impartial energy advice, utilizing digital channels, and attending community events. Candidates must have a background in customer service, strong communication skills, and a full UK driving licence. The position offers flexible working, comprehensive training, and numerous employee benefits.

Benefits

Flexible working

35 days off (30 paid annual leave, 5 public holidays)

Extra day off for your birthday

Salary sacrifice and net pay deduction schemes

Paid time to volunteer

Pension plan

Sick pay scheme

Staff events

Credit union membership

Qualifications

• Previous experience in customer service or administration roles.
• Ability to deliver impartial energy advice over the phone and digitally.
• Full UK driving licence for travel requirements.

Responsibilities

• Deliver energy advice via phone, digital channels, and public events.
• Guide customers on energy efficiency and fuel poverty schemes.
• Refer clients to partner organisations for added support.

Skills

Written and verbal communication

Organisational skills

Microsoft Office skills

Interpersonal abilities

Confidence in using digital tools

Job description

Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.

FULL TRAINING PROVIDED

Comprehensive training will be provided, including a City & Guilds Energy Awareness course and an SQA-accredited qualification over 6–9 weeks. Training takes place Monday to Friday, 9:00 AM to 5:00 PM. Additional training will be offered based on role requirements.

SALARY: £23,505 per annum + Benefits

LOCATION: This hybrid position allows for flexible working from home or from the offices in Dundee or Aberdeen, with occasional office attendance. Applicants must reside in, or very near to, one of the six service areas (Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisorwho has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills.

As part of your role as a Customer Service Advisor you’ll be involved in:

Delivering Impartial Energy Advice via Phone

Be the trusted voice that guides people through their energy decisions. You’ll speak directly with households, offering tailored advice on everything from reducing energy bills and improving home insulation to accessing government grants and schemes. Whether someone’s struggling with fuel poverty or simply wants to make greener choices, you’ll be there to help—always with empathy, clarity, and neutrality.

Supporting Customers Through Digital Channels

In today’s connected world, advice goes beyond the phone. You’ll engage with customers through digital channels, ensuring they receive timely, accurate, and easy-to-understand information.

Attend Public Events

From local fairs to pop-up stands, you’ll bring the mission to life in communities across the country. You’ll set up engaging stalls, deliver presentations, and have meaningful conversations with attendees. It’s a chance to connect with people from all walks of life, raise awareness about energy efficiency, and inspire action in a friendly, approachable way.

ABOUT THE COMPANY

As a charity and social enterprise. The organisation offers free and impartial advice and supports householders across the local authorities’ areas in the North-East region, including Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross, and work in partnership with local and national government and other third sector organisations.

DUTIES

Your duties as a Customer Service Advisor will include:

• Deliver impartial energy advice to households via phone, digital channels, and at public events as needed

• Offer guidance on energy and resource efficiency, carbon reduction, and fuel poverty schemes

• Refer clients to partner organisations when appropriate to ensure access to additional support services

CANDIDATE REQUIREMENTS

As a Customer Service Advisor you will have the following:

• A background in customer service with strong interpersonal and communication abilities

• Confidence in using digital tools and working independently in a remote setting

• A full UK driving licence, due to travel requirements for attending events

BENEFITS

• Flexible working
• 35 days off (30 paid annual leave, 5 public holidays).
• An extra day off, paid, for your birthday!
• Salary sacrifice and net pay deduction schemes
• Paid time to volunteer
• Pension plan
• Staff events
• Free access to employee assistance provider
• Sick pay scheme
• Credit union membership

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13769

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