Customer Service Advisor - End-to-End Orders (Derby)

GXO Logistics; East Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics company in Derby is searching for a Customer Service Advisor to manage the order process for significant UK drinks brands. The full-time role operates Monday to Friday, offering a salary up to £25,625.08 and benefits including a pension scheme, medical insurance, and extensive annual leave. Ideal candidates should have previous customer service experience, strong communication skills, and attention to detail. This is an opportunity to work in a fast-paced environment with a focus on efficiency and innovation.

Benefits

Pension scheme

Medical and dental insurance

Online GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Qualifications

• Friendly, calm, and resilient manner.
• Ability to work in a fast-paced environment.
• Strong written and telephone communication skills.

Responsibilities

• Manage daily customer service requests.
• Communicate with customers and internal teams.
• Own customer reports and manage queries.
• Support the Customer Service Manager.

Skills

Customer service experience

Strong communication skills

Attention to detail

MS Excel skills

Job description

A leading logistics company in Derby is searching for a Customer Service Advisor to manage the order process for significant UK drinks brands. The full-time role operates Monday to Friday, offering a salary up to £25,625.08 and benefits including a pension scheme, medical insurance, and extensive annual leave. Ideal candidates should have previous customer service experience, strong communication skills, and attention to detail. This is an opportunity to work in a fast-paced environment with a focus on efficiency and innovation.