Customer Service Advisor- Dutch Speaking

Pertemps Recruitment Ltd; Rosyth; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a Dutch Speaking Customer Service Advisor to provide outstanding support remotely. The role involves assisting customers via phone, email, and social media, and requires fluency in Dutch and English. Candidates should have prior customer service experience and excellent communication skills. The position offers a competitive salary and career growth opportunities.

Benefits

Competitive salary

Company benefits

Career growth opportunities

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in a customer service role preferred.
• Strong communication and organizational skills.

Responsibilities

• Be the first point of contact for Dutch speaking customers.
• Deliver excellent customer support across multiple channels.
• Process orders, returns, and maintain accurate records.

Skills

Fluent in Dutch and English

Previous experience in customer service

Excellent communication skills

Strong attention to detail

Problem-solving skills

Ability to multitask

Tools

CRM systems

MS Office

Job description

Overview

Job Title: Customer Service Advisor – Dutch Speaking

Location: Remote

Salary: £27,000 DOE

Job Type: Full-Time, Permanent

What’s on Offer

• Competitive salary of £27,000, depending on experience
• A range of company benefits
• Friendly, inclusive, and supportive team culture
• Clear opportunities for career growth and development

Key Responsibilities

• Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
• Deliver outstanding customer support and resolve queries efficiently
• Promote products and services, using up-selling and cross-selling techniques where appropriate
• Process orders, returns, and refunds in line with company procedures
• Maintain accurate and detailed records of customer interactions
• Escalate unresolved issues to the appropriate internal teams
• Meet and exceed service KPIs including AHT and CSAT
• Share customer insights to help improve service delivery

What We’re Looking For

• Fluent in Dutch and English – written and spoken
• Previous experience in customer service or a similar role
• Excellent communication skills with a customer-first attitude
• Strong attention to detail and confident problem-solving skills
• Ability to multitask and stay organised in a fast-paced environment
• Comfortable using CRM systems and standard office software (e.g., MS Office)

Ready to Apply?

Please attach your CV and one of the team will call you to discuss.