Customer Service Advisor (Call Centre)

Vintage Cash Cow; Leeds; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A fast-growing customer-focused company in Leeds is seeking a Customer Service Advisor to enhance customer experiences. Join a supportive team and help guide customers through their journeys. The role requires a minimum of one year in customer service and offers a hybrid working model after probation. If you're passionate about sustainability and customer engagement, we want to hear from you!

Benefits

Hybrid working after probation

Growth journey with the company

Purpose-led culture driving sustainability

Qualifications

• 1+ year of contact centre or customer service experience.
• Strong attention to detail and communication skills.
• Confident multitasker familiar with technology.

Responsibilities

• Handle inbound and outbound calls while providing customer support.
• Build trust and provide accurate information to customers.
• Collaborate with teams to enhance customer experience.

Skills

Customer service experience

Attention to detail

Communication skills

Multitasking

Results-driven

Job description

Description

We're Hiring: Customer Service Advisor | Morley, Leeds | Vintage Cash Cow Join a purpose-driven company revolutionising the reCommerce world.

Are you a people person with a passion for delivering outstanding customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, Vintage Cash Cow wants to hear from you!

We're growing fast and looking for an enthusiastic, motivated Customer Service Advisor to join our Customer Engagement Centre (CEC). You'll play a key role in guiding our customers through their journey with us, helping them sell their vintage, valuable, and unique items with confidence.

Responsibilities

• Be the friendly voice of Vintage Cash Cow, handling inbound and outbound calls, welcome calls, booking collections, and answering queries.
• Build trust and provide accurate, helpful information to every customer.
• Hit (and smash!) your personal KPIs while helping the team hit theirs.
• Work collaboratively with teams across the business to deliver a seamless customer experience.
• Grow in the role, develop your skills, mentor others, and help us improve every day.

Qualifications

• 1+ year of contact centre or customer service experience, you know what great service looks like.
• Strong attention to detail and communication skills (both written and spoken).
• A confident multitasker who can juggle systems, calls, and queries like a pro.
• Results-driven and team-oriented, you love hitting targets and celebrating wins.
• Comfortable using technology and learning new systems.

Why Vintage Cash Cow?

We’re more than just a customer-focused company, we’re on a mission to create a sustainable and circular economy by giving pre-loved items a second life. Backed by top-tier VCs like Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a global impact.

• Hybrid working after passing probation (Morley office)
• A business with a real growth journey (and you’ll be a part of it)
• A purpose-led culture driving sustainability
• A supportive, high-performing team environment