Customer Service Advisor - Branch Network (Flexible)

Yorkshire Building Society Group; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

On target bonus 7% (up to 15%)

Pension up to 11%

Healthcare benefits

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Sheffield branch. You’ll build lasting relationships with members, guide them to the right products, and support accounts across in-branch, phone, and online channels.

The role emphasizes doing what’s right for customers with no sales targets. Join a large team in a fast-paced environment where flexibility and development opportunities are valued, including a supportive induction and training plan to help you grow your

Qualifications

• Willingness to learn and develop through training and development opportunities.
• Ability to communicate clearly across in-branch, phone, and online channels.
• Strong customer-centric approach with patience and empathy.

Responsibilities

• Build meaningful relationships with members and help them find products and services.
• Communicate confidently across branches, phone, and online channels to support accounts.
• Focus on doing what’s right for members without sales pressure.

Skills

People skills

Empathy

Relationship building

Growth mindset

Adaptability

Digital fluency

Customer focus

Positive attitude

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Sheffield branch. You’ll build lasting relationships with members, guide them to the right products, and support accounts across in-branch, phone, and online channels.

The role emphasizes doing what’s right for customers with no sales targets. Join a large team in a fast-paced environment where flexibility and development opportunities are valued, including a supportive induction and training plan to help you grow your