Member Experience Advisor

Yorkshire Building Society; Oxford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days

Bonus 7%

Pension 11%

Healthcare

My Benefits

Job summary

Yorkshire Building Society in Oxford is seeking a Customer Service Advisor to join our Branch Network. You will build relationships with members, help them find the right products, and support accounts across in-branch, over the phone, and online channels.

You will focus on doing what is best for members, with no sales pressure, while benefiting from flexible working options, a comprehensive induction and training plan, and a culture that values inclusivity and personal development.

Qualifications

• No banking background required; focus on mindset and values.
• Ability to build relationships with members and colleagues.
• Comfort with using digital tools and learning new technologies.

Responsibilities

• Build meaningful relationships with members and help them find products and services.
• Communicate confidently across in-branch, phone, and online channels to support accounts.
• Prioritize doing whats right for members, without pressure from sales targets.

Skills

Customer service

Communication

Empathy

Growth mindset

Digital tools

Job description

Yorkshire Building Society in Oxford is seeking a Customer Service Advisor to join our Branch Network. You will build relationships with members, help them find the right products, and support accounts across in-branch, over the phone, and online channels.

You will focus on doing what is best for members, with no sales pressure, while benefiting from flexible working options, a comprehensive induction and training plan, and a culture that values inclusivity and personal development.