Member Services Advisor (Banking)

Yorkshire Building Society; Ripon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday 25 days + bank holidays

Bonus up to 15%

Pension up to 11%

Healthcare benefits

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Consultant for our Ripon Branch. You will build meaningful relationships with members and help them choose products and services to meet their goals, whether saving, buying a home, or planning for the future.

You’ll communicate across in-branch, phone, and online channels to support accounts and provide a welcoming experience. The role emphasizes doing what’s right for members, with no sales targets and a strong focus on customer care.

Qualifications

• Customer-first mindset and strong communication are essential.
• Able to navigate multiple channels (in-branch, phone, online) confidently.
• Comfortable using digital tools and learning new technologies.

Responsibilities

• Build meaningful relationships with YBS members and help them find products and services to meet their goals.
• Communicate confidently across channels to support members with their accounts.
• Focus on doing what’s right for members without sales pressure.

Skills

Customer service

Communication skills

Digital literacy

Empathy

Team collaboration

Tools

CRM software

Job description

Yorkshire Building Society is seeking a Customer Consultant for our Ripon Branch. You will build meaningful relationships with members and help them choose products and services to meet their goals, whether saving, buying a home, or planning for the future.

You’ll communicate across in-branch, phone, and online channels to support accounts and provide a welcoming experience. The role emphasizes doing what’s right for members, with no sales targets and a strong focus on customer care.