Customer Service Advisor — Flexible, Growth‑Driven Role

Yorkshire Building Society; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for its Glasgow branch to help members with accounts, explain products, and provide service across in-branch, phone and online channels. You will be part of a large, member-focused team committed to excellent customer care and flexible working options.

The role emphasizes doing what’s right for members, developing relationships, and contributing to a positive customer experience within a diverse community setting.

Qualifications

• No specific financial services background required; mindset and values matter most.
• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change with curiosity.
• Values diversity and different perspectives.
• Shows empathy and emotional intelligence to foster a welcoming atmosphere.
• Builds strong relationships with members and teammates.
• Growth mindset with willingness to learn through training.

Responsibilities

• Build meaningful relationships with members and help them choose products and services to meet their goals.
• Communicate confidently across in-branch, over the phone and online to support members with their accounts.
• Focus on doing what’s right for members without sales targets.

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for its Glasgow branch to help members with accounts, explain products, and provide service across in-branch, phone and online channels. You will be part of a large, member-focused team committed to excellent customer care and flexible working options.

The role emphasizes doing what’s right for members, developing relationships, and contributing to a positive customer experience within a diverse community setting.