Customer Service Advisor - Flexible Branch Role

TRT Construction Services; Sheffield; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday 25 days + BHs

On target bonus 7%

Pension up to 11%

Private medical insurance

Job summary

Yorkshire Building Society is seeking a friendly Customer Service Advisor for our Sheffield branch. You’ll build relationships with members, help them choose the right products and services to support their goals, and assist across in-branch, phone, and online channels.

No banking background is required; what matters is your mindset, willingness to learn, and your ability to show empathy. We offer flexible working options, a strong induction, and a supportive team focused on outcomes for members.

Qualifications

• No banking background required; mindset and values matter.
• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change.
• Values diversity and different perspectives.
• Shows empathy and emotional intelligence.
• Growth mindset and willingness to learn.
• Confident using digital tools and learning new technologies.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Skills

Customer service

Adaptability

Empathy

Relationship building

Growth mindset

Digital skills

Team collaboration

Job description

Yorkshire Building Society is seeking a friendly Customer Service Advisor for our Sheffield branch. You’ll build relationships with members, help them choose the right products and services to support their goals, and assist across in-branch, phone, and online channels.

No banking background is required; what matters is your mindset, willingness to learn, and your ability to show empathy. We offer flexible working options, a strong induction, and a supportive team focused on outcomes for members.