Member-Focused Customer Service Advisor (Branch Network)

Yorkshire Building Society; Highgate; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday 25 days + BHs

On-target bonus 7%

Pension 11%

Healthcare

Job summary

Yorkshire Building Society invites applications for a Customer Service Advisor to join our Branch Network. You’ll support members with accounts, explain products and help them achieve their financial goals across Birmingham and Wolverhampton locations.

We offer a role with no sales targets, where empathy and adaptability matter. You’ll receive comprehensive training and development to grow a long‑term career at YBS in a supportive environment.

Qualifications

• You don’t need a background in financial services or years of customer service experience.

Responsibilities

• Build meaningful relationships with members and help them with accounts and products.
• Communicate confidently across in-branch, phone, and online channels to support members.

Job description

Yorkshire Building Society invites applications for a Customer Service Advisor to join our Branch Network. You’ll support members with accounts, explain products and help them achieve their financial goals across Birmingham and Wolverhampton locations.

We offer a role with no sales targets, where empathy and adaptability matter. You’ll receive comprehensive training and development to grow a long‑term career at YBS in a supportive environment.