Customer Service Advisor — Grow with Our Branch Network

Yorkshire Building Society; Chatham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days + BH

On target bonus 7% (up to 15%)

Pension up to 11%

Private medical insurance & dental

My Benefits discounts

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our branch network. You’ll build relationships with members, help them choose the right products, and support accounts across in-branch, phone, and online channels.

No sales targets; you’ll be supported by a friendly team in a role focused on people and service. We offer flexible working options, a comprehensive induction, and development opportunities as we transform digitally.

Qualifications

• No background in financial services required; mindset and values matter.
• Willingness to go the extra mile for colleagues and members.
• Adaptable in dynamic environments with curiosity and positivity.
• Shows empathy and emotional intelligence to create a welcoming atmosphere.
• Growth mindset with eagerness to learn through training.
• Comfortable using digital tools and learning new technologies.
• Committed to personal development and staying future-ready.

Responsibilities

• Build meaningful relationships with our members to guide them to suitable products.
• Navigate multiple channels—branch, phone, and online—to assist accounts.
• Prioritize members' best interests, without sales targets.

Skills

Customer service mindset

People skills

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our branch network. You’ll build relationships with members, help them choose the right products, and support accounts across in-branch, phone, and online channels.

No sales targets; you’ll be supported by a friendly team in a role focused on people and service. We offer flexible working options, a comprehensive induction, and development opportunities as we transform digitally.