Customer Service Advisor - Flexible Hours & Growth

Yorkshire Building Society; Ripon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday: 25 days + BH optional 5 days

On target bonus 7% up to 15%

Pension: up to 11% employer contrib.

Healthcare benefits

My Benefits portal discounts

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Ripon Branch. You’ll help members with accounts, guide them to the right products, and build meaningful relationships across channels, from in-branch to phone and online, withoutSales pressure.

You don’t need financial services experience; what matters is mindset and values. The role includes initial training at Richmond Branch, flexible working options, and a supportive team culture focused on customer wellbeing and

Qualifications

• Mindset and values matter more than prior financial services experience.
• Willingness to learn through training and develop skills.
• Ability to adapt to dynamic environments and changing processes.

Responsibilities

• Build meaningful relationships with members and help them with accounts.
• Communicate confidently across in-branch, phone and online channels.
• Support members with products and services while avoiding sales pressure.

Skills

Go the extra mile

Adaptability

Diversity mindset

Empathy

Relationship building

Growth mindset

Digital literacy

Continuous learning

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Ripon Branch. You’ll help members with accounts, guide them to the right products, and build meaningful relationships across channels, from in-branch to phone and online, withoutSales pressure.

You don’t need financial services experience; what matters is mindset and values. The role includes initial training at Richmond Branch, flexible working options, and a supportive team culture focused on customer wellbeing and