Branch Customer Service Advisor - Grow with Us

Yorkshire Building Society; Huddersfield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days + Bank Holidays

On-target bonus 7% of eligible pay (up

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Huddersfield Branch. You’ll help members with accounts, explain products and services, and build lasting relationships across branches and channels.

You don’t need prior financial services experience; what matters is your mindset, empathy and a genuine wish to put members first. We offer flexible working options, comprehensive induction and ongoing development to grow with the team.

Qualifications

• No prior financial services experience required; mindset and values matter.
• Openness to flexible working and development opportunities.

Responsibilities

• Build meaningful relationships with members to help them find suitable products and services.
• Communicate confidently across multiple channels (branch, phone, online).
• Prioritize members' needs and avoid sales-pressure tactics.

Skills

Customer service

Communication skills

Empathy

Teamwork

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Huddersfield Branch. You’ll help members with accounts, explain products and services, and build lasting relationships across branches and channels.

You don’t need prior financial services experience; what matters is your mindset, empathy and a genuine wish to put members first. We offer flexible working options, comprehensive induction and ongoing development to grow with the team.