Customer Service Advisor - Flexible Hours & Growth

Yorkshire Building Society; Pontefract; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days + BH

7% target bonus

Pension 11%

Private health insurance

Employee discounts

Job summary

Yorkshire Building Society is recruiting a Customer Service Advisor for our Branch Network in England. You will help members by guiding them to the right products and services to meet savings and home-ownership goals.

You will communicate confidently across in-branch, over the phone and online to support member accounts, with an emphasis on doing what’s right for customers and without sales pressure. Flexible working options are available.

Qualifications

• No financial services background required.
• Mindset and values focused; willingness to learn.
• Strong customer service orientation.

Responsibilities

• Build meaningful relationships with members and help them find suitable products.
• Communicate across in-branch, phone, and online channels to support accounts.
• Focus on doing what’s right for members—without the pressure of sales targets.

Skills

Customer service

People skills

Communication

Empathy

Problem solving

Digital tools

Adaptability

Tools

CRM software

Job description

Yorkshire Building Society is recruiting a Customer Service Advisor for our Branch Network in England. You will help members by guiding them to the right products and services to meet savings and home-ownership goals.

You will communicate confidently across in-branch, over the phone and online to support member accounts, with an emphasis on doing what’s right for customers and without sales pressure. Flexible working options are available.