Member Care Advisor — Flexible Hours & Growth

Yorkshire Building Society; Sheffield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday 25 days + BH

On-target bonus 7%

Pension up to 11%

Healthcare benefits

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Sheffield branch. You'll connect with members, help them find the right products, and support accounts across in-branch, phone and online channels. No sales targets pressure—focus on doing what’s right for our members.

Join a large, welcoming team in a central Sheffield location with a clear induction and ongoing training. We value empathy, diversity, and developing your digital skills for the future.

Qualifications

• No prior financial services experience required; mindset and values matter.
• Ability to build rapport and support diverse member needs.
• Willingness to learn and develop in a changing environment.

Responsibilities

• Build meaningful relationships with members and help them find the right products or services.
• Communicate confidently across in-branch, phone, and online channels to support accounts.
• Focus on doing what’s right for members—without pressure of sales targets.

Skills

Customer service

Communication skills

Empathy

Digital literacy

Teamwork

Adaptability

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Sheffield branch. You'll connect with members, help them find the right products, and support accounts across in-branch, phone and online channels. No sales targets pressure—focus on doing what’s right for our members.

Join a large, welcoming team in a central Sheffield location with a clear induction and ongoing training. We value empathy, diversity, and developing your digital skills for the future.