Customer Service Advisor - Bonuses & Benefits

Carlsberg Group; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading beverage company in Wolverhampton is seeking a Customer Service Advisor to provide exceptional support. Responsibilities include managing customer inquiries via calls and chats and following company procedures. Ideal candidates should have strong communication skills and experience in customer-facing roles. This full-time position offers a competitive salary and extensive benefits, including product allowance and a bonus scheme.

Benefits

Product allowance

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

High street discounts

Qualifications

• Recent call centre experience or customer facing environment.
• Strong communication skills and sympathetic telephone manner.
• Ability to manage time and workload effectively.

Responsibilities

• Deliver exceptional customer support service.
• Communicate with customers via calls, chats, and emails.
• Manage multiple customer situations and record information.

Skills

Communication skills

IT and organizational skills

Problem-solving

Tools

MS Office

Job description

A leading beverage company in Wolverhampton is seeking a Customer Service Advisor to provide exceptional support. Responsibilities include managing customer inquiries via calls and chats and following company procedures. Ideal candidates should have strong communication skills and experience in customer-facing roles. This full-time position offers a competitive salary and extensive benefits, including product allowance and a bonus scheme.