Customer Service Advisor - Banking

Honeycomb Jobs Limited; Enniskillen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected financial institution in Northern Ireland is seeking a Customer Service Advisor. This role emphasizes delivering excellent service, matching customers with banking products, and supporting a dynamic team. Previous customer interaction experience and strong communication skills are essential. Join a team that values community and customer care.

Qualifications

• Previous experience in a role involving direct customer interaction.
• Friendly, enthusiastic, and motivated, with a positive outlook.
• Strong communication skills and ability to build rapport quickly.
• Organised and detail-conscious with effective time management.

Responsibilities

• Deliver first-class service, ensuring customers feel supported.
• Match customers with appropriate banking products.
• Promote online and self-service banking channels.
• Handle transactions with accuracy, adhering to compliance.
• Work closely with colleagues to foster a supportive team environment.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Job description

Overview

Honeycomb is excited to be supporting a well-established bank in Northern Ireland in the search for a Customer Service Advisor based in Irvinestown. This temporary, ongoing position offers an excellent opportunity to become part of a respected business that places strong emphasis on community and customer care.

Responsibilities

• Deliver first-class service, ensuring customers feel supported at every step.
• Match customers with the most appropriate banking products and services.
• Promote and encourage the use of online and self-service banking channels.
• Handle transactions with accuracy, always adhering to compliance and internal controls.
• Work closely with colleagues to foster a supportive and efficient team environment.

Candidate Profile

We\'re seeking an individual who is passionate about delivering excellent service and enjoys working in a dynamic, people-focused environment.

Essential Requirements:

• Previous experience in a role involving direct customer interaction.
• Friendly, enthusiastic, and motivated, with a positive outlook.
• Strong communication skills and ability to build rapport quickly.
• Organised and detail-conscious with effective time management.

Desirable:

• Background in banking or financial services would be an advantage.

Honeycomb is committed to inclusivity. If you require any adjustments during the recruitment process due to a disability, please get in touch so we can support you. We are proud to be an equal opportunities employer.

Application Process

To apply, please submit your current CV using the link provided or reach out to Cora Montgomery at Honeycomb on .

Skills:
Customer Service Advisor, Retail Banking, Personal Banking, Customer Service, Enniskillen, Irvinestown