Customer Service Advisor – Advisor Services

Vitality; Poole; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A health-focused insurance company in Poole is seeking a Customer Service Advisor to be the first point of contact for business partners. Supporting brokers and organizations, this role requires handling inbound calls and emails while maintaining professionalism. The ideal candidate will be organised and possess strong communication skills. The company offers a hybrid working environment with attractive perks, including gym membership discounts and a fun workplace culture.

Benefits

Half-price gym membership

Discounts on fitness devices

Free healthy breakfast

Qualifications

• Organised and computer-literate.
• Strong interpersonal skills for connecting with people.
• Able to thrive in a fast-paced environment.

Responsibilities

• First point of contact for business partners.
• Support brokers and organisations with admin and queries.
• Handle inbound calls and follow up via email.

Skills

Teamwork

Communication

Customer Service Experience

Job description

Customer Service Advisor – Advisor Services

Salary : £22,900 + Bonus + Benefits

Location : Bournemouth (hybrid working)

Shift Pattern : Monday to Friday : 9am-6pm (no weekends)

Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too.

That’s why, as a Customer Service Advisor (Advisor Services), you’ll enjoy some fantastic perks, from half-price gym membership to discounts on fitness devices, to a free healthy breakfast! Because when you thrive, so does our business.

A little bit about what you’ll do

As a Customer Service Advisor in the Advisor Services team, you’ll be the first point of contact for our business partners. We work with a wide range of brokers and organisations, and you’ll be there to support them with admin, queries, and questions. Every day, you’ll pick up inbound calls and follow up via email. Your role will be varied, but includes taking inbound calls and communicating via email, with a strong focus on interacting in a professional yet personable manner in a business-to-business environment.

Life moves fast in this team, so you’ll need to be up to speed. To thrive, you need to be organised, computer‑literate and 100% professional. Customer Service experience is helpful, but it’s not essential. More important are teamwork, communication, and a gift for connecting with people.

What’s it like at Vitality?

We’re out to make the world a healthier place, and your call could be the start of this change. That’s an unbeatable feeling.

If you like a fun, buzzy environment – and a bonus for great performance – you’ll love life at Vitality.