Customer Service Advisor / Administrator

Major Recruitment; Norwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

A local recruitment agency is seeking a Customer Service Advisor / Administrator in Norwich. The successful candidate will handle customer inquiries and provide administrative support in a friendly office environment. You will need excellent communication skills and the ability to manage multiple tasks. This full-time, permanent role offers a salary of up to £25,000 p.a. and a supportive team culture.

Benefits

Generous annual leave allowance

Supportive team environment

Weekends and Bank Holidays off

Qualifications

• Good command of written and spoken English.
• Ability to manage multiple tasks in a busy environment.
• Experience in customer service or administration is beneficial.

Responsibilities

• Handle customer inquiries via phone and provide information.
• Resolve customer issues related to products and services.
• Maintain records and process orders.
• Collaborate with team members for efficient operations.
• Strive to meet customer satisfaction metrics.

Skills

Customer service skills

Strong written communication

Strong verbal communication

Computer skills

Job description

Job Description

Customer Service Advisor / Administrator

• Location: Norwich, Norfolk.
• Working Arrangement: Office, Phone Based.
• Working Hours: Monday to Friday 8.45am to 5.00pm (just over a 37‑hour contract).
• Salary Circa: up to £25,000 p.a. (depending on experience).

The Company

Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

What to Expect

In this role, you will be office‑based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

What You'll Bring to the Role

You will thrive in a fully office‑based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving licence isn't required, the ability to commute to the office would be advantageous.

Responsibilities Include

• Handle Customer Enquiries: Respond to customer inquiries via phone, providing clear and helpful information.
• Resolve Customer Issues: Address customer concerns or issues related to products, services, or orders, finding prompt and satisfactory solutions.
• Administrative Support: Process orders, maintain records, and complete relevant administrative tasks associated with customer enquiries.
• Collaborate with Team: Work closely with team members to ensure smooth day‑to‑day operations and share relevant information as needed.
• Ensure Customer Satisfaction: Strive to deliver excellent customer service in all interactions, aiming to improve overall customer satisfaction.
• Contribute to Team Goals: Work towards meeting team and company performance targets, such as response time, resolution time, and customer satisfaction metrics.

Details & Benefits

• Salary Circa: up to £25,000 p.a. (depending on experience).
• Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37‑hour contract).
• Time: Weekends and Bank Holidays off + generous annual leave allowance.
• Culture: A supportive and dynamic team environment with a focus on employee growth and safety.
• Contract: Full‑time, permanent.

If you have the necessary Customer Service Advisor and Administrative experience and are looking for a new challenge within a friendly and established local company, then apply now!!

If you have the right experience, qualifications, and a passion that fits our team, we'd love to hear from you. Don't miss this opportunity to take the next step in your career – apply now!

Please contact our office on 07341 497822 or email Louisa Coggs at.

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.